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Back in March, I had to call AT&T to find out why I was suddenly paying over three times what I was supposed to be paying, for long distance. They told me my account was accidentally deleted, and they reinstated me at a different rate than I originally had. So they apologized and switched me back.
On my latest bill, I was again paying 32ยข a minute. This time, they excuse was that they had recieved an order from the business department to switch me to a business account. "You didn't ask for that?" "No." "Okay, I'll switch you back and refigure your bill." "Thank you."
After that, she put me though to the manager to verify that I wanted AT&T to handle my long distance account. Seemed strange. And then she wanted to verify that I wanted AT&T to handle my local toll calls. I hadn't discussed that with the service rep. So I said no.
I wonder how many people they get to switch, just by surprising them with that question. And I wonder how many people don't catch that their rates change.
On my latest bill, I was again paying 32ยข a minute. This time, they excuse was that they had recieved an order from the business department to switch me to a business account. "You didn't ask for that?" "No." "Okay, I'll switch you back and refigure your bill." "Thank you."
After that, she put me though to the manager to verify that I wanted AT&T to handle my long distance account. Seemed strange. And then she wanted to verify that I wanted AT&T to handle my local toll calls. I hadn't discussed that with the service rep. So I said no.
I wonder how many people they get to switch, just by surprising them with that question. And I wonder how many people don't catch that their rates change.
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no subject
Date: 2003-07-24 10:05 am (UTC)From:I had an interesting call the other day which started with "I'm Such-and-Blah from the Neighborhood and I was calling you about a charge on your phone bill."
Someone who has never worked for a phone company [or half a dozen telemarking firms] might not catch that one. A lot of people would just be concerned about some mysterious charge on their phone bill and be halfway through the call before they realized it was a sales pitch.
no subject
Date: 2003-07-24 10:31 am (UTC)From:no subject
Date: 2003-07-24 10:49 am (UTC)From:no subject
Date: 2003-07-24 10:57 am (UTC)From:It took countless calls, threats on my part, and THREE visits from various techs before they FINALLY sent out a DSL tech. HE took one look at our tele lines on the street & told us we should NEVER have been sold DSL with all the 'bridge taps' (between lines-great for phones, bad for DSL) on them.
They cancelled our service, provided free dialup service, fixed the lines on the street, and got us started w/DSL again. Since then, other than mild tech glitches, it's worked well.
no subject
Date: 2003-07-24 03:20 pm (UTC)From:i usually have no problem with at&t~
it was sbc that tried to froog me over
and i'm still battling that one
through a collection agency~ sucks~
no subject
Date: 2003-07-24 04:20 pm (UTC)From:&heart;
oops
Date: 2003-07-24 04:21 pm (UTC)From:Re: oops
Date: 2003-07-24 06:33 pm (UTC)From:i want to do that!
how? no one ever told me!
nsbpheart<>?!!!
Re: oops
Date: 2003-07-24 07:23 pm (UTC)From:♥
8)
practicing:
Date: 2003-07-25 07:11 am (UTC)From:Re: practicing:
Date: 2003-07-25 09:30 am (UTC)From:you have to squeeze them all together --
kinda HUG them
8)
♥
Re: practicing:
Date: 2003-07-25 10:17 am (UTC)From:did it work?!
(i'm all a-twitter)
Re: practicing:
Date: 2003-07-25 10:20 am (UTC)From:oh I SEE!
wait, why is the smile showing?
phooey
OH
no smiley!
got it!
(finally- i'm slow at these html hoohahs!)
Re: practicing:
Date: 2003-07-25 10:28 am (UTC)From:no brackets needed
♥smooch♥
8)
no subject
Date: 2003-07-25 08:23 am (UTC)From:no subject
Date: 2003-07-25 02:41 pm (UTC)From:no subject
Date: 2003-07-25 02:45 pm (UTC)From:no subject
Date: 2003-07-25 07:25 pm (UTC)From: