not quite right

I just took a bite of my sandwich, and when I looked at it, there was this green cheese staring back at me. So I had to open up the sandwich, take out the cheese, and break off the part that was moldy.

closeminded

I just had a conversation with a coworker. It was more of an argument, actually. We have this problem where customer service doesn't send us enough information about what the customer wants. We have two choices. We bug the rep for more info, or we just make some assumptions about what they want. Either course of action causes the rep to learn, and hopefully give us more info in the future. I feel that making assumptions leads to a greater chance of shipping the wrong product to the customer. Other than that, I don't feel that there is a big problem with it. My coworker prefers that way. He says, "let 'em get burned" (the rep, not the customer). I prefer asking the rep what the heck they want. Since they get annoyed by the questioning, I think they'll learn, over time, to include all the info. Either way, they'll figure it out.

My coworker feels that calling the rep and saying, "look, you bastard, tell me what the customer really wants or you won't get a part number," is "hand-holding." He feels I'm coddling them, and they'll never learn.

I want to say, you moron! Take off the conservative blinders. Either way, they learn. In neither way am I doing someone else's job. In neither way am I doing any more work for myself. Stop with the "they've gotta learn the hard way" bullshit and let's look at results.

It just pisses me off that I can see the merits of both methods, and he can't. He just thinks I'm coddling people who can't do their jobs correctly. I am not.

rubbing elbows with

Ian Anderson, tonight.